Poetically crafting places of resonance.
Empowering independent hoteliers & operators to unlock their property's full potential through marketing, operations + strategic development.
Our holistic approach transforms guest experiences & drives profitability for boutique properties under 100 keys.
PROPERTY AUDITS
REVENUE OPTIMIZATION
RENOVATION + DEVELOPMENT STRATEGY
BRAND + MARKETING DEPLOYMENT
OPERATIONAL + TEAM EXCELLENCE
GUEST EXPERIENCE + PP&E
WHO WE ARE
At ODE, we transcend traditional hospitality consulting by uniting creative vision with operational expertise and development acumen. Our team of industry veterans collaborates closely with independent hoteliers to define success and drive growth in urban, seasonal and rural markets.
We understand the unique challenges and opportunities of boutique properties. By merging creative agency capabilities with deep operational knowledge and strategic guidance, we provide the comprehensive support owner & operators need to thrive in today's competitive landscape.
By merging the roles of creative agency, consultancy, and fractional leadership, we provide tailored solutions that empower our clients to thrive. With intentionality at our core, we’re committed to fostering lasting partnerships that elevate the hospitality landscape plus scale with the owners and investors vision. It’s an honor walk alongside, provide expertise and support this industry.
We thrive on adaptive reuse locations, land with story and breathing new life into old hotel assets that have a chance to live again.
OUR OFFERINGS
PROPERTY AUDITS
Our comprehensive property evaluation is designed to give independent hoteliers clear direction and actionable insights. We offer three tailored approaches:
Full Property Assessment: A holistic review of operations, financial performance, and market positioning
Revenue & Operations Audit: Focus on efficiency, team performance, and revenue optimization
Brand & Marketing Analysis: Deep dive into your market position and guest acquisition strategy
Walk away with a clear roadmap for growth and the confidence to implement positive change.
BRAND DEVELOPMENT
& MARKETING
We believe intentional positioning drives sustainable growth for independent properties.
Our approach combines:
Brand Development Strategy: Expert guidance on brand story telling & logo that will nod to the past, present and future
Visual Identity: Psychology-driven brand development including logos, design standards, and creative assets
Digital Presence: Custom website design and content creation that helps your property stand out in a crowded market.
Revenue Strategy: Optimize ADR pricing, distribution channels, and market positioning
PP&E, RETAIL + GUEST EXPERIENCE
Every touchpoint in your guest journey impacts both satisfaction and revenue potential. Our approach includes:
Experience Design: Creating tactile moments that drive positive reviews and repeat visits
Revenue Opportunities: Identifying and implementing new revenue streams and upsell programs
Operational Excellence: Developing SOPs and systems that ensure consistent delivery & team retention
PP&E Curation: Sourcing unique amenities and retail offerings that enhance your brand & drive upsells for bottom line growth
OPERATIONAL LEADERSHIP
& TRAINING SUPPORT
Success in independent hospitality requires strategic vision and practical execution. We provide:
Leadership Development: Mentoring and coaching for GMs, mangers and key team members
Systems Implementation: PMS setup, standard operating procedures, and efficiency tools
Team Training: Comprehensive programs for guest service, operations, and company culture
Ongoing Support: Regular guidance and accountability to ensure sustainable success
Whether you're owner, operated or looking to scale, we provide the framework and support to take steps forward.
Client Features
+ Affiliations
Our services can be engaged individually or as part of a comprehensive program designed to meet your specific needs and goals.
Our team of industry veterans provides both strategic guidance and hands-on implementation support.
I've experienced firsthand the significant impact Kaleigh and her team have had on the growth of emerging & independent properties.
From choosing the finest custom in-room details & amenities, to the broad strokes of staffing management and long-term scaling strategies, ODE has the expertise to guide even the most seasoned hoteliers in the right direction for today's ever-changing hospitality sector.”