Poetically crafting places of resonance.
We holistically focus on empowering placemakers + owners with marketing, operations & creative to transform their guest experience and increase profitability.
PROPERTY AUDITS | BRAND DEVELOPMENT & MARKETING | PURVEYING & GUEST EXPERIENCE | WEBSITE + SOCIAL MANAGEMENT | OPERATIONAL SUPPORT
WHO WE ARE
At ODE, we transcend traditional hospitality consulting by combining creativity, strategy, and hands-on support. Our experienced team and creative partners collaborate closely with lodging brands to define success and drive growth in diverse markets.
We focus on optimizing operations while delivering exceptional guest experiences, ensuring that marketing initiatives reflect the true essence of each property.
By merging the roles of creative agency, consultancy, and fractional leadership, we provide tailored solutions that empower our clients to thrive. With intentionality at our core, we’re committed to fostering lasting partnerships that elevate the hospitality landscape.
OUR OFFERINGS
PROPERTY AUDITS
Our property audit is a comprehensive evaluation designed to identify strengths, weaknesses, and opportunities within your hospitality business.
We offer three tailored options: a combined Operational + Marketing/Brand Audit for a holistic assessment, an Operational Only Audit focusing on efficiency and guest experience, and a Marketing Only Audit that analyzes brand positioning and digital presence.
Walk away knowing where to focus.
BRAND DEVELOPMENT
& MARKETING
Intentionality drives impactful brand exposure, helping you build a confident target audience and gain traction quickly.
Using a psychology-driven approach, we set achievable goals and create awareness through visual brand development (logos and graphic design standards), website design, and creative assets.
Our marketing efforts encompass both online and offline strategies, while also leveraging our international network to amplify your presence.
PURVEYING
& GUEST EXPERIENCE
Both positive and negative guest, partner & employee experiences leave lasting impressions.
After decades, we know how to invest in SOPs like reset guides and operational handbooks as well as the planned tangible moments and goods that drive revenue to enhance your perceived value and increase ADR and revenue possibilities.
Thoughtful details, updates, and renovation suggestions will empower you to achieve the impact that your business is truly capable of.
OPERATIONAL SUPPORT
& TRAINING
Education on industry trends, operational support, and intentional training are essential for the success of boutique lodging properties.
We provide practical solutions for your business with general lodging framework, templated resources and offer ongoing support for your team, whether large or owner-operated.
Our offerings help maintain high operational standards, ensuring your staff is equipped to meet ease in turn overs, business goals and consistently deliver an excellent guest experience.
Client Features
+ Affiliations
Our services are built both a la carte as well as packaged multi-month programs to reach your goals.
I've experienced firsthand the significant impact Kaleigh and her team have had on the growth of emerging & independent properties.
From choosing the finest custom in-room details & amenities, to the broad strokes of staffing management and long-term scaling strategies, ODE has the expertise to guide even the most seasoned hoteliers in the right direction for today's ever-changing hospitality sector.